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sgrya1's avatar
sgrya1
Helpful | Level 6
7 years ago
Solved

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
desktop
Error Messages
Setting up the apps
windows
  • sgrya1's avatar
    sgrya1
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi Kaey; thanks for joining our discussion here and sorry to hear you're also experiencing crashes of our desktop app on your Mac computer.

 

Can you please let me know if you've done any troubleshooting so far, such as the advanced re-install that's mentioned here in this thread? 

 

While we're at it, what's the exact OS and build your computer is on and approximately how many files are you trying to sync via the desktop app?

 

Let me know what you find and we'll take it from there. 

Kaey's avatar
Kaey
New member | Level 2
6 years ago

Hi there, thanks for getting back to me.

 

I am using a apple computer. MacOs Sierra version 10.12.6

 

So things are looking better now. It looks I was sharing a folder within a folder and dropbox didn't like it. Once I removed the folders the uploads started working just fine. I am also uploading a huge amount of files as its my first upload but it all seems to be working so far. I am waiting for the last 6,000 files to be uploaded. 

 

One other query. The folders in my desktop and the files uploaded so far don't match. The file structure seem to be different. I am guessing that they will align once the upload is complete?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Yes, they will Kaey; just give the app time to report that it's up to date.  

     

    Let me know if you come up with any other questions!

     

    PS: You can boost the syncing process if needed by changing your bandwidth settings from the app's preferences. 

  • Zenco's avatar
    Zenco
    Explorer | Level 4
    6 years ago

    Hi,

     

    After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.

     

    Thanks,

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