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sgrya1's avatar
sgrya1
Helpful | Level 6
7 years ago
Solved

SOLVED: Dropbox App unexpectedly quit on Windows 10

I get an error when I try to open the Dropbox app saying "Dropbox unexpectedly quit. Your files are safe. Restart Dropbox..." It started about two weeks ago (and around the same time as two other u...
desktop
Error Messages
Setting up the apps
windows
  • sgrya1's avatar
    sgrya1
    7 years ago

    Hi,

    It turned out to be a problem with a program that monitors software licenses. I contacted the maker of the program who produced a software update to fix it.

    To troubleshoot the problem I disabled all the services then started turning them back on untill dropbox stopped working again.

    System Configuration>Services>

    Check Hide all Microsoft Services

    Disable All

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Yes, they will Kaey; just give the app time to report that it's up to date.  

 

Let me know if you come up with any other questions!

 

PS: You can boost the syncing process if needed by changing your bandwidth settings from the app's preferences. 

Zenco's avatar
Zenco
Explorer | Level 4
6 years ago

Hi,

 

After having this issue since 5/5/20 and emailling back and forth with Noah from Dropbox Support till 7/22/20 when Maddison from Dropbox Support toke over the case and i followed all givin steps and the problem was still existing my only option after 4 MONTHS was to reinstall windows and this worked for me. its a waste of time to wait for the issue to be solved by Dropbox, just ask your IT department to reinstall windows.

 

Thanks,

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