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BrunoJ's avatar
BrunoJ
Explorer | Level 3
4 years ago

Some files not syncing from Mac computer to Ubuntu but others do

Dear all, I have been banging my head against the wall with this one...   Some of my files do not sync to my Ubuntu computer if I create them in my Mac computer  -other do without any problem- ...
desktop
Dropbox Basic
Linux
Mac
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BrunoJ's avatar
BrunoJ
Explorer | Level 3
4 years ago

Hi Megan,

 

Both versions are v159.4.5870 and all files sync to the server quickly. That is why I can download them after to my linux computer with my "go around" solution.

 

If you have any idea of what could be causing this behavior with the photoshop files please let me know. Meanwhile, I've been meaning to switch to using Gimp as an alternative to Photoshop so I just found the perfect justification to get moving 🙂

 

Best regards,

Bruno

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for sharing your workaround with our Community, BrunoJ!

 

We'll actually leave the thread open, in case another user has some more info for you.

 

Let us know if you have any other questions.

  • FesT's avatar
    FesT
    Helpful | Level 7
    4 years ago

    Hey,
    I have the same problem! I am trying to sync my entire Dropbox on a newly set up Linux (The Linux Dropbox client is running version 159.4.5870).
    The sync works great, only some files (seems like .jpg .png .tiff .psd) probably saved with an older Photoshop version cannot be downloaded to the Linux machine. If there are too many of these files that are not "downloadable", Dropbox shows that it is syncing, but nothing happens anymore.
    On the Mac everything works fine.
    Unfortunately, BrunoJ workaround doesn't work for me, because I have about 2TB of files already on the Dropbox server and I can't open all files and save them again.

    Any Idea how to solve that issue?

    • Здравко's avatar
      Здравко
      Legendary | Level 20
      4 years ago

      Hi FesT,

      Hm.. 🤔 That's something really strange. Can you share (shared link) some .png or .jpg that doesn't contain private info (or just some dummy picture) and definitely cannot (make it sure) sync? Available example might give some ideas... Let's hope.

      • FesT's avatar
        FesT
        Helpful | Level 7
        4 years ago

        Hi Здравко,

        it's hard to say which images definitely don't sync, because it can always be that they are simply in the queue...

        But with this files I am pretty sure:

        https://www.dropbox.com/s/bkxcwioxmm124r8/Skies0238_L.jpg?dl=0

         

        And some additional information, this ist how it looks in Nautilus:

         at the same time the terminal says syncing 3 files even there are 5 files to sync:

         

         

        Would be great if you find a solution!

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