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ksl0588's avatar
ksl0588
Explorer | Level 3
2 years ago

Someone is working on your shared file alert not working

Hi all!

 

My dropbox alert when someone is editing the shared file is not popping out anymore. Before, whenever I am editing a shared file, an alert would pop out on the right hand side saying that XXX is editing the file so I would just message the person that I'm using it. Now, it won't let me know anymore and the only way I will find out is when there is a conflicting copy or when I realize that my previous edits were not saved. 

 

How do we fix this?

 

Thank you.

desktop
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi ksl0588, thanks for bringing this to our attention.

     

    Are you referring to the Dropbox Badge that appears on Microsoft Office documents?

     

    What type of file are you trying to edit?

     

    This will help me to assist further!

    • ksl0588's avatar
      ksl0588
      Explorer | Level 3
      2 years ago

      Hi Jay,

       

      Yes I think it is the dropbox badge (blue icon on the middle portion of the right side of the window). The type of file I am using and editing is microsoft excel.


      Thank you.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Are you seeing the badge next to your documents when you edit them in Excel?

         

        Are the other users editing the file from Excel on the machine, or via the Dropbox site?

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Is the Dropbox desktop application have the syncing paused, or is it quit entirely?

       

      Is the Excel file and xls or xlsx file? Is it disabled in the preferences of the desktop app?

      • ksl0588's avatar
        ksl0588
        Explorer | Level 3
        2 years ago

        The excel file is an .xlsx file. Regarding the preferences, all of them are turned on. 

         

         

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