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Forum Discussion

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago
Solved

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
desktop
Mac
  • BenDBX's avatar
    BenDBX
    2 years ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Louis Clerc, let's jump right into this! 

 

Would you be able to send me a screenshot, in order for me to have a visual of this, please? 

 

Have you tried logging out of the app, and the sign back in? 

 

Keep me posted, and we'll take it from there!

  • Louis Clerc's avatar
    Louis Clerc
    Explorer | Level 4
    2 years ago

    Hi,

     

    Haven't tried to log out/log in, I will do it. Here is a screenshot.

    Cheers,

    Louis.

    • Louis Clerc's avatar
      Louis Clerc
      Explorer | Level 4
      2 years ago

      Hi,

       

      I logged out and in again, and the same message showed up. 

       

      Dropbox seems to work normally on my phone though. Thanks in advance for your help.

       

      Cheers,

      Louis.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the info Louis Clerc & Welshi23!

         

        Since it seems this info is coming when you access your account online, would you mind clearing the cache of your browser too, and trying again? 

         

        Also, do you notice the same behavior when you access our website using a different browser? 

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