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Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
1 year ago
Solved

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
desktop
Mac
  • BenDBX's avatar
    BenDBX
    1 year ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey Louis Clerc, one more thing: would you mind checking and making sure you're also using the latest update on your current browser?

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
1 year ago

Hi,

 

I am using the latest version of safari, yes. 

 

Cheers,

Louis.

  • Louis Clerc's avatar
    Louis Clerc
    Explorer | Level 4
    1 year ago

    The situation rn: 

    • BenDBX's avatar
      BenDBX
      Icon for Community Manager rankCommunity Manager
      1 year ago

      Hey Louis Clerc and Welshi23,

       

      Thanks for reporting this. I've informed our Engineering team, who is now investigating. I'll provide an update here when I know more!

       

      Ben

       

       

      • Louis Clerc's avatar
        Louis Clerc
        Explorer | Level 4
        1 year ago

        Thank you. I still have the error message, hopefully you can do something about it.

         

        Cheers,

        Louis.

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