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Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago
Solved

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
desktop
Mac
  • BenDBX's avatar
    BenDBX
    2 years ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago

The situation rn: 

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hey Louis Clerc and Welshi23,

 

Thanks for reporting this. I've informed our Engineering team, who is now investigating. I'll provide an update here when I know more!

 

Ben

 

 

  • Louis Clerc's avatar
    Louis Clerc
    Explorer | Level 4
    2 years ago

    Thank you. I still have the error message, hopefully you can do something about it.

     

    Cheers,

    Louis.

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Louis Clerc and Welshi23,

     

    Can you let us know which browsers you are using, their version(s), and whether or not you have switched browsers since you first encountered this error message?

     

    Louis, I see you have told us you're on the latest version of Safari but haven't attempted to use another browser. Is it possible for you to log in with another browser?

     

    Thanks so much!

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

  • winnieB's avatar
    winnieB
    Explorer | Level 3
    2 years ago

    My dropbox file says "Something went wrong" but does not offer an explanation and my password does not work.   My backup file is several years old.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey winnieB - could you let us know some additional information so that we can assist further?

     

    For example, are you getting this error on a desktop device, on a mobile one, or maybe on a web browser?

  • Enquiry JoStudy's avatar
    Enquiry JoStudy
    New member | Level 2
    2 years ago

    BenDBX Hi there, I have the same problem for accessing folders on Dropbox for almost a week: I can't renew my plan, can you please check? Thanks!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Enquiry JoStudy, let's jump right into this! 

     

    Just to make sure here: do you have an issue renewing your subscription, accessing your files when visiting your app or both of these things? 

     

    When did you first notice this behavior? 

     

    Let me know more, and we'll take it from there! 

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