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Forum Discussion

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago
Solved

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
desktop
Mac
  • BenDBX's avatar
    BenDBX
    2 years ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago

Thank you. I still have the error message, hopefully you can do something about it.

 

Cheers,

Louis.

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi Louis Clerc and Welshi23,

 

Can you let us know which browsers you are using, their version(s), and whether or not you have switched browsers since you first encountered this error message?

 

Louis, I see you have told us you're on the latest version of Safari but haven't attempted to use another browser. Is it possible for you to log in with another browser?

 

Thanks so much!

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