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Forum Discussion

Louis Clerc's avatar
Louis Clerc
Explorer | Level 4
2 years ago
Solved

"Something went wrong" error when accessing my app on my MacBook.

Hi! I tried to get into my account with my Macbook air and saw an error message, some kind of pink dart and board saying :   "Something went wrong. Don`t worry, your files are still safe and the ...
desktop
Mac
  • BenDBX's avatar
    BenDBX
    2 years ago

    Louis Clerc and Welshi23

     

    Our Engineering team has deployed a fix. You should no longer see this error message, but please let us know if you do and we can take another look. Thanks for reporting this!

Enquiry JoStudy's avatar
Enquiry JoStudy
New member | Level 2
2 years ago

BenDBX Hi there, I have the same problem for accessing folders on Dropbox for almost a week: I can't renew my plan, can you please check? Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Enquiry JoStudy, let's jump right into this! 

 

Just to make sure here: do you have an issue renewing your subscription, accessing your files when visiting your app or both of these things? 

 

When did you first notice this behavior? 

 

Let me know more, and we'll take it from there! 

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