Forum Discussion

dsnidey's avatar
dsnidey
Helpful | Level 6
4 years ago
Solved

Spotlight Search Doesn't Link to Files in Dropbox in macOS 13 Ventura

After upgrading to macOS Ventura, I was prompted to upgrade to "Dropbox for macOS 12". I proceeded with that, it moved my Dropbox folder to ~/Library/CloudStorage and confirmed all was successful. No...
desktop
Mac
Third Party Integrations
  • dsnidey's avatar
    dsnidey
    4 years ago
    That’s the same problem I had. I solved it by doing a complete clean install of dropbox. You may not need to do all of this, but to be safe, in Dropbox settings Selective Sync uncheck all of your folders and wait for them to be removed from your Mac. Once that’s done, unlink your Mac from Dropbox preferences. You should see the Dropbox getting started screen. Quit Dropbox and move the app to the Trash. Remove all dropbox files from ~/Library being careful to look at the path name. Only remove things that are within a Dropbox parent folder. Look in library application support, and library preferences. Empty the Trash. Restart your Mac. Reinstall Dropbox from dropbox.com. Once reinstalled, to make things faster sync only one small folder and wait for the prompt that new Dropbox for macOS 12 is available. You should see the message within a few minutes of reinstalling Dropbox. Allow it to upgrade and migrate your files to the new location. Once that’s done you can then sync all your folders. Let your Mac index itself and the problem should be solved.
harmanhoetink's avatar
harmanhoetink
Explorer | Level 4
3 years ago

Did some digging on the Dropbox site, and found this page ("Expected changes with Dropbox for macOS"). Under "Searching through Finder won’t find all content in your Dropbox folder." I found two interesting bits:

 

  • "Search using Spotlight isn’t affected." – No comment.
  • "Searching through Finder will only find online-only files or folders that have been previously accessed on your device (...) This will also affect features that depend on searching through Finder. For example, Smart Folders." – I checked and indeed: Smart Folders don’t work anymore in Dropbox after the "upgrade"!

This just seems to be getting worse...

harmanhoetink's avatar
harmanhoetink
Explorer | Level 4
3 years ago

Quick update to my previous post: extant Smart Folders don’t work anymore after the Dropbox update – but if you re-do the search and create a new Smart Folder, it will work.

 

[Update: Release v168.4.4802, but I did click the upgrade option. Haven’t downgraded yet, hoping for another solution.]

  • eheilner's avatar
    eheilner
    Helpful | Level 6
    3 years ago

    A quick suggestion to everyone on this thread - post the release you are using.  Got to Preferences and it shows the release.  The very latest release per this website:  https://dropbox.en.uptodown.com/mac/versions shows v168.4.4802.   This release IS working properly and the files are stored in the standard location.

  • JoePL's avatar
    JoePL
    Helpful | Level 7
    3 years ago

    I'm on v168.4.4802, but I'm still getting a prompt saying to Update it. I haven't done it yet out of fear of issues with Spotlight indexing and file syncing. Can you clarify what you mean by this version is "working properly?" Is it syncing subfolders and Spotlight indexing properly? 

     

  • eheilner's avatar
    eheilner
    Helpful | Level 6
    3 years ago

    Search is working properly for me on 3 different Macs using Version v168.4.4802;  AFAICT it is properly syncing subfolders and Spotlight as I did not have to do anything else.

     

    Regarding the prompt to upgrade - I also see it - but I am deliberately NOT choosing that option.    I could be wrong, but I suspect that this prompt to upgrade is a bug - seeing as v168.4.4802 is the latest version.

     

    But given the complete lack of communication from Dropbox regarding this issue it's hard to know anything with 100% certainty.

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