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Martin T.1
8 years agoNew member | Level 2
Stuck on "upgrading dropbox"
As of today Dropbox is permanently stuck on "upgrading Dropbox". I'm running Dropbox in Linux. I've found references to such error messages a good while back by Googling, but no simple fix.
- Hey there Martin T.1!So as to have a better understanding of what you’re seeing, could you please send me a screenshot of this message (omitting any personal info)? Please keep in mind that if your Dropbox desktop app is trying to update, the latest stable version should be at 53.4.66 - could you hover over your Dropbox icon and let me know what version you see outlined?Thanks in advance! :grin:
31 Replies
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- Dinsdale7 years agoHelpful | Level 5
I was in the same situation as the others here on the current opensuse level. I tried to adapt ngtr's solution without really understanding it and got into a situation where dropbox was trying to reinstall - and then hanging on 98% - on every new session.
Running "dropbox start" from the command line showed that something was looking for "libatomic.so.1" so I installed the newest libatomic package (not the gcc7 one, that would have been next) and now everything appears to work again.
Ugly. Very ugly.
- Goodboi7 years agoExplorer | Level 4
I had same issue on Fedora 31, to fix that install libatomic:
sudo dnf install libatomic
- vespa7 years agoNew member | Level 2
Thanks for the libatomic advice. I'm also on Fedora 31 and can confirm installing libatomic and restarting dropbox fixed the issue for me as well.
- kumpa7 years agoExplorer | Level 4
yup, worked for me too on fedora 26
- szydra7 years agoNew member | Level 2
On Ubuntu 18.04 running:
apt-get install libatomic-ops-dev
solved the problem.
- Dinsdale7 years agoHelpful | Level 5
I thought libatomic-ops-dev was gcc7 based, the libatomic1 I installed is based on gcc8. There was no research on my part when I installed it, it was a case of "see if this works". It did.
I don't know how anyone else approached this but I entered "dropbox start" in a console-window and the error message made it clear what was missing.
- szydra7 years agoNew member | Level 2
DinsdaleFor me libatomic-ops-dev worked (no error in console), however after your post I tried libatomic1 and it worked, too.
- Dinsdale7 years agoHelpful | Level 5
A big - and strange - new development.
I have a second machine which also uses Dropbox and which was also exhibiting the same symptoms. So I installed libatomic1 there, logged out and logged in again. Dropbox then announced that it was "Up to date".
Strange is: I had reinstalled Dropbox on my first machine and now have 85.4.155 there. This second machine claims to have 84.4.170 but is "Up to date".
- danielbradley6 years agoNew member | Level 2
This is still ocurring, i.e. Linux update is failing and stalling the Dropbox service.
$ ./dropbox.py status
Upgrading Dropbox...
If you have downloaded the above python "dropbox.py" script from the Dropbox Linux page, you can do the following to at least get the Dropbox service running again:
$ ./dropbox.py stop
Dropbox daemon stopped.
$ ./dropbox.py start
Starting Dropbox...dropbox: locating interpreter
...
Regards,
Daniel.
- danielbradley6 years agoNew member | Level 2
As an update, the latest version of Dropbox for Linux (94.4.384) seems to require a whole bunch of libraries that seem UI related, which is odd for a headless clients. These can be installed using the following (on APT based systems):
apt install libglapi-mesa libxdamage-dev libxcb-glx0 libxcb-dri2-0 libxcb-dri3-0 libxcb-present-dev libxshmfence-dev libxxf86vm-dev
You may also need libatomic:
apt install libatomic1
Then do:
./dropbox.py stop
./dropbox.py update
Check the output, if there are any complaints about missing libraries, do a Google search similar to "<your linux distro> how to install <library name>"
Regards,
Daniel.
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