Forum Discussion

rtech303's avatar
rtech303
New member | Level 1
10 months ago

Support online-only files for ARM (Snapdragon) processors

We are currently unable to use Dropbox on Windows Surface Pro Devices with Snapdragon Processors as they do not allow for Online-Only files. This causes the entirety of their files to sync to the dev...
desktop
sync
windows
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey rtech303 and JAXSIMON, thanks for your feedback.

I just wanted to let you know that our team is aware of an ongoing issue affecting ARM architecture and are currently working on a solution.

You can keep an eye on this thread for any updates.

In the meantime, as a workaround, you can download the Dropbox app from the Microsoft store.

I hope this helps!

JAXSIMON's avatar
JAXSIMON
Explorer | Level 4
9 months ago

Thank you. Do you mean we should download the "Lite" app from the MS store? (Because the full version has these issues, right?)

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