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Forum Discussion
Sync icons keep disappearing on macOS Sonoma
Sync icons will appear and disappear on Sonoma for Mac. I've reached out about this issue 4x and the support team just sends me outdated articles. Your support is a joke! If you guys want to hide behind a "Chat" or "Email" outsourced service I'll take my company business elsewhere. This is clearly an issue that no one seems to have a fix for.
- Hannah
Dropbox Staff
Hey Awoj15, thanks for reaching out to the Dropbox Community.
I'm sorry to hear about your experience and wanted to let you know that we appreciate your feedback.
Can you give me the ticket number of your most recent communication with our support team, so we can look into it?
Also, what's your Dropbox app's sync status and version, when you hover your mouse over the Dropbox icon in your menu bar?
Let me know and we'll go from there.
- Ticket #: 23376020
In that should have the transcript and the sync status and version. The person I spoke with asked for that as well.- Hannah
Thanks for that, Awoj15.
I see that you were in contact with a specialized agent, who gave you the steps to perform an advanced reinstall of the Dropbox app, but you never responded with the results.
Did you try them to see if they help?
