Forum Discussion

sfwrtr's avatar
sfwrtr
Explorer | Level 4
8 months ago

Sync results under "Your Activity" show yesterday's synced files not today's.

I can see syncing occurring with the dropbox notification icon on the Mac. When I look, syncing runs. When it completes, instead of showing what was just synced, it only shows files synced the previous day under the Yesterday heading. Those synced today or moments ago ought to show up under the Today heading, but nothing ever shows there. To be clear, the recently synced files do not show up under Yesterday, either. This seems like a bug.

Because dropbox sometimes takes time to get around to syncing on the desktop, I need to be able to check if it recently synced any files. This behavior of never displaying recently synced files in the Your Activity list is disappointing.

The image was captured mid-day, less than 10 minutes after syncing a dozen files. Note that Yesterday heading shows files underneath. The Today heading shows none of the files just synced.

 

25 Replies

  • sfwrtr's avatar
    sfwrtr
    Explorer | Level 4
    6 months ago

    Jay,

    I have again replied to your email.  Now that you see that it is me, can you please continue corresponding on this forum instead of using email? If there is a reason why, or a policy about this, please explain it to me here on the forum.

    Waiting for you to solve this issue. I've given a way to reproduce the problem. The developers should be able to work from that.

    -Robert

     

  • sfwrtr's avatar
    sfwrtr
    Explorer | Level 4
    6 months ago

    Jay or other Tech Support person,

    Reopening the ticket gave me an email reply, so I assume you will indeed reopen the ticket.

    I'll pass on a little more information. I turned on notifications for dropbox. I get a notification that states "You changed x files." If I click the notification on the Mac,  I am taken to an Events webpage that indicates when all the syncs have taken place. It appears accurate. However, the dropbox dropdown at the top of the Mac screen still does not indicate in the Today category of Your Activity any sync has occurred. The error is still there. (It will show up in the Yesterday category after 24 hours.) 

    In the image, the screenshot time is 1:37 PM and the notification time is 5:00 PM.This image is what I receive if I click the notification. It correctly shows I changed files 4 minutes ago, files which do not show up in the dropbox Today category.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey sfwrtr!

    I located your active ticket, and replied back to you. I'll be happy to continue from there. That said, you need to reply back as soon as possible, so we don't end up with another closed ticket. 

    Looking forward to your reply!

  • sfwrtr's avatar
    sfwrtr
    Explorer | Level 4
    6 months ago

    I gather this can only be done through email?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey sfwrtr!

    That is correct. It'd be wise to continue there. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!