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PDub81's avatar
PDub81
Collaborator | Level 9
2 years ago
Solved

Syncing error with the Dropbox mobile app on Android

Hello, for several days I'm experience a syncing error with the Android app.  Anything updated from the Android device appears on other connected devices, but not the other way around.  Updated files from my home and work computers appear at dropbox.com but not in the Android app.  I have restarted my phone several times and removed and reinstalled the Android app.  The only way to get files to sync now is to logout and log back in, but I really shouldn't have to do that every time I want to update my to do list from my phone.  Please help!

Mobile
sync
  • PDub81's avatar
    PDub81
    2 years ago

    Hi Stephen, today's Dropbox Android app update appears to have resolved the issue and files are again syncing in the normal way.  I thank the staff for their help!

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  • PDub81's avatar
    PDub81
    Collaborator | Level 9
    10 months ago

    I'm having trouble replying on this page again, sorry.  I have also encountered the syncing error with a MSWord document accessed on my work and home PCs, but not edited on my phone.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, PDub81 thanks for letting us know.

    So, to summarize: when you visit your account online, you can see the changes you made when using the desktop app, but this doesn't reflect on your mobile app, right?

    Do you notice that entire files might be missing, or is it just the updates you made on these files?

    Have you tried clearing the app's cache or uninstalling and then reinstalling it, by any chance? 

  • PDub81's avatar
    PDub81
    Collaborator | Level 9
    10 months ago

    Yes, and not just mobile, but from one desktop to another.  Newly added files might be missing, but not older files previously synced.  I have cleared cache and also uninstalled and reinstalled.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for the clarification and additional information PDub81 

    If you made sure that the app's version and your phone's version are up to date, may we reach out via email to investigate further? 

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