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Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
2 years ago
Solved

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
  • ElChoko's avatar
    ElChoko
    2 years ago

    That didn't work for me yesterday...

    I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
    With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

spooncert's avatar
spooncert
New member | Level 2
2 years ago

Having this issue too. After quitting/uninstalling/reinstalling/restarting and leaving the Mac OS Dropbox Beta, the problem persists… I logged out of the app and back in, and it finally told me that having more than 500K files could cause issues, so I pared it down with Selective Sync—waiting now to see what effect that has. Been days of no syncing and my trust in the service is pretty badly damaged.

syncingisinterrupted's avatar
syncingisinterrupted
Helpful | Level 5
2 years ago

Have you found a solution to this issue? Having the same problem

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, syncingisinterrupted and thanks for the screenshots, shamim101.

     

    Can you tell me what you've tried so far? 

     

    If you haven't restarted your computer yet, please try that and let me know what you see.

    • syncingisinterrupted's avatar
      syncingisinterrupted
      Helpful | Level 5
      2 years ago

      I've tried restarting, reinstalling dropbox, disabling firewalls/antivirus, allowing full disk access to dropbox, unselecting all folders to sync and then reselecting them. It just gets held up on 119 files that are "open". 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the update, syncingisinterrupted.

         

        Can you also hover over your Dropbox icon and let us know the exact sync status and app version shown there?

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