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Forum Discussion
jdr2
1 year agoNew member | Level 2
Syncing is interrupted. But why?
Receive "Syncing Is Interrupted" error message. Took the following actions to resolve:
1. Disabled firewall
2. Disabled antivirus
3. Made the Windows user an admin
4. Disabled OneDrive
5. ...
- 1 year ago
That didn't work for me yesterday...
I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.
theeconomist1
1 year agoHelpful | Level 6
My DB account has over 9TB (out of 33TB) of available space, and my computer HD has over 2TB space available. I am trying to sync a folder with 79GB. So space is definitely not a problem.
Exactly - just like everyone else here, I am trying to sync and suddenly it says "Syncing is interrupted". Similar to other people on this forum, the app claims that 120 files had sync issues. I have tried this now a couple of times, and every time it finds different 120 files. If I remove those files, it finds new ones. This seems to be a bug in the app.
Walter
Dropbox Community Moderator
1 year agoHey theeconomist1 - sorry to jump in here, but I just wanted to mention that you can always reach out to our support team directly for further assistance with device and account specific information.
That said, could you send us a screenshot of the app's exact status when this error comes up and clarify the type(s) or extensions of the files you notice this on?
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