Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
2 years ago
Solved

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
  • ElChoko's avatar
    ElChoko
    2 years ago

    That didn't work for me yesterday...

    I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
    With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

theeconomist1's avatar
theeconomist1
Helpful | Level 6
2 years ago

The help through the ticket was completely useless, and the person marked it as 'resolved'. I know I can in theory download the files from dropbox.com, but of course the website tells me the folders are too big to zip. The whole point is that I can't get the files to be available offline, because of the issue I mentioned here (which other people seem to have as well). How can DB offer accounts with TBs of space, and expect people to not upload a lot of files on there? I teach at one of the top business schools in the country, and I honestly can't recommend your product in good faith to my MBA students for their buseness needs any longer. A lot of people on this forum seem to have the same problem, which started occuring recently (my guess is with a new update), and DB's best advice is to go to dropbox.com and download the files by hand (which is not even technically possible)!?

Timmo24's avatar
Timmo24
New member | Level 2
2 years ago

You are spot on with this, DB has been painfully slow over the last month or so.

This must be a problem at their end, which they are hiding from the paying customers.

Another computer company covering up problems 😞

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!