Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
2 years ago
Solved

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
  • ElChoko's avatar
    ElChoko
    2 years ago

    That didn't work for me yesterday...

    I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
    With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thank you all for the updates!

 

For anyone who's still facing this issue, please let us know here and we'll reach out via email to investigate further. 

bassmasterrush's avatar
bassmasterrush
New member | Level 2
2 years ago

Still have this issue, have attempted everything mentioned in this thread, from logging out/logging, cutting files down under 300k, restarting, etc.

I have an open ticket, please would love some assistance.
Ticket #23854812

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey bassmasterrush, thanks for posting here! 

     

    I was able to locate your ticket number, and saw that you're already communicating with an agent in order to rectify your issue. 

     

    I'm assuming the agent might need to escalate your case, since it seems that you've tried many of the troubleshooting steps already. In any case, keep an eye out for their response, and take it from there.

     

    If you need anything else, don't hesitate to let me know!

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