Forum Discussion

jdr2's avatar
jdr2
New member | Level 2
2 years ago
Solved

Syncing is interrupted. But why?

Receive "Syncing Is Interrupted" error message.  Took the following actions to resolve: 1. Disabled firewall 2. Disabled antivirus 3. Made the Windows user an admin 4. Disabled OneDrive 5. ...
desktop
Error Messages
  • ElChoko's avatar
    ElChoko
    2 years ago

    That didn't work for me yesterday...

    I have solved it syncing every big folder one by one, instead of all at the same time. A process which took me about 4 hours but in the end it worked.
    With some of the folders, the Syncing being interrupted happened, and I solved it pausing the syncing, and then activating it again a few times (3 or 4). Not a very good solution, but effective in the end.

syed shah's avatar
syed shah
Explorer | Level 3
2 years ago

Hi guys 

 

I was wondering if anyone can help 

 

I keep on getting msgs saying Syncing is interupted 

 

currently almost 37000 files are not syncing on both download and uploads 

 

Its really effecting my business now and i need help to get this resolved 

 

This is on my desktop version a prompt does come up saying syncing interupted 

 

https://capture.dropbox.com/7smUw1iK7Yx2gRIn

 

 

 

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey syed shah - sorry to hear you're having issues with this.

 

Could you clarify the app's version as shown in your menu bar/system tray and let us know approximately how many files you're syncing locally on the affected computer?

 

Any additional information or screenshots are more than welcome!

  • syed shah's avatar
    syed shah
    Explorer | Level 3
    2 years ago

     Hey Walter thanks for coming back to me 

     

    When i hover the mouse above the little dropbox Icon it comes up to the following, i have to type it as everytime i try to screen shot it , it disspears

     

    https://capture.dropbox.com/eCeMr9hljyCoq1oe

     

    Dropbox 201.4.5552

     

    uploading 2,612

    downloading 32,285

     

    Thanks 

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        HI syed shah, for security and privacy purposes, could you copy and paste your screenshots in your next reply?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!