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System icon disappears from Taskbar (Windows 10 Pro)
There's a few topics on this already, but none with my specific issue.
Dropbox app is definitely installed on my Surface Pro and I am actively using it throughout each day. However, the Dropbox icon keeps removing itself from my system tray.
Looking at Taskbar Settings > Select which icons appear on the taskbar ...Dropbox keeps turning off, after about an hour. I continually turn it back on, but then the icon disappears and the setting goes to OFF again.
Does anyone know how to keep it on, so the icon remains in the taskbar?
Thank you
34 Replies
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- Jay
Dropbox Community Moderator
Hi everyone, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
- Jay
Hi Geney, If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Oh, come on. Go into Registry and do all these tasks? Way too complex. Please, just fix the app and issue a new version that is a simple update.
Thank you all for your much appreciated help.
The advanced reinstall suggested by Jay seems to have done the trick.
The machine has been rebooted (power cycled even) 3 times so far and the dropbox icon in the notification area is staying there and not going hidden anymore.
Sorry - wanted to add this to my most recent post but hit post prematurely. Doesn't appear this forum allows editing submittted posts.
In the advanced reinstall procedure, it said to go to various directories and delete the dropbox folder.
The automatic uninstall apparently did a really good job as I found none anywhere it pointed to needing to check, however,
I did find one curious directory in %APPDATA% (aka ...\AppData\Roaming) named "DropboxElectron" (exact spelling, caps and all) which was still there after the uninstall.
I'm just curious what the purpose of that directory and its contents are given the uninstall didn't remove it nor did the advanced reinstall say anything about removing it.
- Jay
When was that last time that directory was updated, or the files within?
The list of files/directories under the DropboxElectron one is:
Preferences (file)
Network Persistent State (file)
blob_storage (directory)
GPUCache (directory)
Code Cache (directory)
Dictionaries (directory)
Local Storage (directory)
There are sub-directories under some of the directories.
Preferences and some things under the various directories are dated yesterday (March 28, 12:12PM). I don't recall if that was before or after I did the advanced reinstall though - probably before. All the other files and directories are dated in the wee hours of the morning on 3/17/2022.
It doesn't look like anything has been updated anytime after that.
I just did a search and did find this on the web so it may be part of dropbox:
"Dropbox is replacing their Windows 10 UWP app with a new app based on Electron."
I don't know what a UWP app is though.
What seemed strange to me wasn't that it was there but that it was there after the DB uninstall. The uninstall seems to have gotten everything else other than a DropboxUpdate folder in the registry. If its part of DB why wouldn't the uninstall remove it and why wouldn't the advanced install procedure tell you to delete it if it was there?
I'm annoyed by this too.
Please fix it.
I won't go through some advanced installer, uninstall, regedit etc. just to fix something that should work out of the box.
The problem is recent.
Desktop and Laptop now running Dropbox 145.4.4921 with different results re. the taskbar icon.
Desktop looks to be functioning correctly with icon showing as expected. Quit out of app and restarted a few times, restarted computer a few times and in all occasions the taskbar setting to show the Dropbox icon has been retained.
Taskbar settings option has two entries for Dropbox with second line info text of <Dropbox 145.4.4921 Up to date> and <Dropbox 144.4.4491 Syncing>.
Laptop is acting as before with the taskbar icon for Dropbox 145.4.4921 resetting after quitting and restarting the app. Taskbar settings option has two entries for Dropbox with second line info text of <Dropbox 145.4.4921 Up to date> and <no text>.
On this computer the <Dropbox 145.4.4921> always reverts to OFF when Dropbox is started and the one with no version info always reverts to ON.
Knowing that Dropbox 145.4.4921 seems to be acting as expected on my Desktop, I will uninstall and reinstall on both machines to clear out the rouge Taskbar icon entries and hopefully resolve the ongoing issue with the laptop.
