System Tray Window shrinks every time I open it

Hannah This happens with normal screen settings.  Please test on a computer while swapping monitors of 4K and 1080p resolution.  Swap back and forth a few times, even better if you can use a KVM switch.  This has been repeatable on two kinds of PC's that I have, but only the PC's that switch between monitors.  The box keeps getting smaller and smaller and smaller.

Hey darrylschick, thanks for this.

Do you have an open ticket with our support team about this that you can give us?

Hannah I don't know if there is still a ticket open.  If you look earlier in this thread, I emailed with the person who requested to contact me by email (might have been you or someone else) and I provided information and that was the last I heard.  The screenshots I posted earlier demonstrate the problem.  I don't have anything more to add.

Hi darrylschick, I hope you're doing well!
 

I was able to locate the ticket number reference I had opened on my end a month or so ago for you. 

It seems your desktop app was already working with more than 300K files, which isn't ideal; and furthermore the Specialized agent had already provided some steps that you respectably didn't want to try on your end, and asked them to close the ticket, which they did.

I can see where you're coming from, however in a unique case like yours when something needs a closer, more inspected look by our Advanced agents, they're the only ones that can assist, and help, and each step they provide is important. 

I hope this clarifies!

Megan It is true that my dropbox has more than 300,000 files, which is probably not unusual for a business that has been in operation for 20+ years, and is the reason I pay for a Teams account with 7TB of storage.  It is unlikely that the number of files would cause the tray menu to get smaller and smaller as shown in the screenshots I posted from two computers.  The reason I did not follow the advice to reinstall dropbox is because I already did that, and it did not solve the problem, and each time I reinstall Dropbox, I must re-download 7TB of data because Dropbox has no option to re-sync to an existing folder without going through a process of stopping the sync, renaming the new director to _old, and renaming the old directory, which when I attempted in the past, resulting in Dropbox not syncing several hundred files and remaining forever in the "syncing" state.  I recommend that you look into the actual issue that is causing this problem.

Hey darrylschick, sorry to jump in here, but could you try creating a new OS profile on your computer and try installing the desktop app there?

Upon that process you'll be able to choose just a couple of folders to sync.

Can you give this a go for troubleshooting purposes and let us know how it goes? 

Walter One of the computers that has this issue has the full directory sync'd locally.  The other computer that has the issue has only a small subset of folders selectively sync'd.  I posted screenshots from both PC's earlier in this threat.  The problem happens only on these PC's, but not on any other PC's that I use.  The common factor for these two PC's is that they are connected to a KVM switch to connect a 4K monitor to either PC (one is a Dell Windows 11 desktop, the other is a Dell Windows 11 laptop with a 4K screen).  I find that with repeated switching of the screens, the box gets smaller over time.  I'm not looking to spend more time troubleshooting on my end.  I'm just trying to make you aware.  Others have reported the same issue.