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TBat's avatar
TBat
Explorer | Level 4
4 years ago
Solved

System Tray Window shrinks every time I open it

This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's s...
desktop
Dropbox Plus
windows
  • Hannah's avatar
    Hannah
    3 years ago

     Hi Darryl!

     

    We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). 

     

    Let us know if you can still spot this issue after upgrading it. 

     

    Thanks.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey darrylschick, sorry to jump in here, but could you try creating a new OS profile on your computer and try installing the desktop app there?

 

Upon that process you'll be able to choose just a couple of folders to sync.

 

Can you give this a go for troubleshooting purposes and let us know how it goes? 

darrylschick's avatar
darrylschick
Collaborator | Level 9
3 years ago

Walter One of the computers that has this issue has the full directory sync'd locally.  The other computer that has the issue has only a small subset of folders selectively sync'd.  I posted screenshots from both PC's earlier in this threat.  The problem happens only on these PC's, but not on any other PC's that I use.  The common factor for these two PC's is that they are connected to a KVM switch to connect a 4K monitor to either PC (one is a Dell Windows 11 desktop, the other is a Dell Windows 11 laptop with a 4K screen).  I find that with repeated switching of the screens, the box gets smaller over time.  I'm not looking to spend more time troubleshooting on my end.  I'm just trying to make you aware.  Others have reported the same issue.

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