System Tray Window shrinks every time I open it

Megan, I'm using Windows 10, OS Build 19045.3324 on a Lenovo X1 Carbon. 

First noticed when I reported it, because I am about to be traveling and need to set up Dropbox to fully back up my hard drive in case of loss/damage. With this defect, I'm unable to do so which is quite frustrating. 

Dave 

dvanable Does the issue you are having look like the screenshots I posted?  Also curious if you switch displays/monitors like I do.  I have only seen this issue on two PC's that are connected by KVM switch to use different monitors.  

@darrylschick yes, looks like the screen caps you posted, and yes I switch displays frequently (built-in laptop monitor vs. Dell flat screen).

dvanable Thanks for confirming that.  Dropbox should be able to replicate the issue if they test the same scenario.

Hi dvanable, what about the Dropbox version that you have installed there?

It would be on your task bar, next to your WiFi and you can find it by hovering your mouse over it. 

I have exactly the same issue which the title of this thread describes very well. The window is getting smaller and smaller each time! Windows 11. Now it is 

that's all.  Dropbox version 180.4.4912. Happening on laptop display. Regularly swap between laptop display and external monitor.

It's weird that every time I click on the icon in the system tray it does seem to halve in size.  Laptop display is set to 2880x1800 (recommended setting) and 200% (recommended)

Megan and Dropbox team, we have three customers (me, phil_stothard, dvanable) now seeing the same probable cause of this issue.  When screens are switched, the algorithm that detects the new screen and resizes the tray popup is not scaling properly to the new screen size.  I believe that you should be able to replicate this by attaching a Windows 11 PC to a KVM switch and switching between displays.  Please keep us posted.     

180.4.4912 

Latest per Dropbox hover. 

@darrylschick calls it - three reproduceable cases, all sound identical (I also use a switch between two HDMI cables - have tested without the switch, that's not it. 

Dave

Now I have this problem.  All icons are gone at the top of the tray popup.  

What is Dropbox's sprint cycle and schedule? This seems like a pretty important issue, that has been open for (likely) several sprints now. 

I ended up backing up my hard drive manually to be sure I had a capture before traveling -- took several hours of baby-sitting, just before a big trip which I would call quite a nuisance at minimum. 

Dave

This probably won't help anyone using Windows 11, but the problem fixed itself completely after I updated to Windows 10 Build 19045. At the time of my initial post I had kept my PC on an older version since MS updates kept screwing up software I need for work.

Now my Dropbox UI is working normally. Wish there was a more concrete answer😕

Thanks - and sadly I am on Win 10 v19045.3324 and still experiencing the problem... won't be moving to Windows 11 until they enable the ability to NOTE stack windows.

Dave 

HI all, could you let us know if you happen to be running any 3rd party apps that might be causing issues?

For example, Fences, 7 Taskbar Tweaker and TaskbarX are all different apps that affect layout/organization of normal Windows functions that could be causing some kind of visual issue. 

If you are running any of these, could you try disabling them temporarily and let us know if it resolves the issue? 

Walter I am not running any of these, to my knowledge. 

Is Engineering able to reproduce the issue, or are they still attempting to reproduce? 

Dropbox is completely unusable for me at this point. 

Dave

Walter I don't have any of those programs.  The only two PC's with the issue are Dell XPS running Windows 11 that switch between using different monitors using a KVM switch. My other 15+ computers at my business don't have the issue, although they are Windows 10.  So the possibilities I see so far is that the window does not resize properly in response to changing monitors, or compatibility with Win11.

And I'm on Windows 10, and I also switch between monitors via HDMI A/B switch. 

Dave

Walter If you take a windows laptop with dropbox installed and plug it into an external monitor (ideally with a different screen resolution) and disconnect and reconnect it a number of times you may see the issue.  If that doesn't work try a HDMI switch and switch the PC between two monitors of different resolution.  

Hey guys!

For anyone facing this, can I ask if your screen's resolution is set as the default, or if you've changed that in any way?

Keep us posted!

Both the laptop and flat panel display are set to default. 

Dave 

Hi dvanable, in this case, can I send you an email, in order to have a closer look into this? 

Also, phil_stothard, you mentioned that on the laptop monitor the display is set to 200%. Have you tried changing it to 100%, to check if the same thing happens then? 

i'm sure it won't happen at 100%, but I am not setting everything on the laptop display to suit one minor application............. the recommended settings are 200% and 2880x1800. I'm not going go against those just for one drop box window which should work with those display settings.

I think you have more than enough information to know what the issue is and go away and resolve it. Some other old apps misbehave with these settings but not to the extent dropbox does i.e. continually halfing the display window size.

Megan, yes please. Do you have it from my account info? 

Dave

Hi all, thanks for all of your insight on this.

We actually brought this up to our team, and we'll be implementing a fix soon, to address these reports. 

We'll update you here once we have news. 

Thanks again!

Hannah Will the update address both issues (shrinking window size, and disappearing icons)? The disappearing icons issue occurs even when the window does not shrink.  I posted a screenshot earlier in this thread, and am seeing it again this morning.  When this happens, it's impossible to access the settings, web link, search, etc.