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TBat's avatar
TBat
Explorer | Level 4
4 years ago
Solved

System Tray Window shrinks every time I open it

This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's s...
desktop
Dropbox Plus
windows
  • Hannah's avatar
    Hannah
    3 years ago

     Hi Darryl!

     

    We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). 

     

    Let us know if you can still spot this issue after upgrading it. 

     

    Thanks.

phil_stothard's avatar
phil_stothard
Explorer | Level 4
3 years ago

I have exactly the same issue which the title of this thread describes very well. The window is getting smaller and smaller each time! Windows 11. Now it is 

that's all.  Dropbox version 180.4.4912. Happening on laptop display. Regularly swap between laptop display and external monitor.

It's weird that every time I click on the icon in the system tray it does seem to halve in size.  Laptop display is set to 2880x1800 (recommended setting) and 200% (recommended)

darrylschick's avatar
darrylschick
Collaborator | Level 9
3 years ago

Megan and Dropbox team, we have three customers (me, phil_stothard, dvanable) now seeing the same probable cause of this issue.  When screens are switched, the algorithm that detects the new screen and resizes the tray popup is not scaling properly to the new screen size.  I believe that you should be able to replicate this by attaching a Windows 11 PC to a KVM switch and switching between displays.  Please keep us posted.     

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