System Tray Window shrinks every time I open it

Thanks - and sadly I am on Win 10 v19045.3324 and still experiencing the problem... won't be moving to Windows 11 until they enable the ability to NOTE stack windows.

Dave 

HI all, could you let us know if you happen to be running any 3rd party apps that might be causing issues?

For example, Fences, 7 Taskbar Tweaker and TaskbarX are all different apps that affect layout/organization of normal Windows functions that could be causing some kind of visual issue. 

If you are running any of these, could you try disabling them temporarily and let us know if it resolves the issue? 

Walter I am not running any of these, to my knowledge. 

Is Engineering able to reproduce the issue, or are they still attempting to reproduce? 

Dropbox is completely unusable for me at this point. 

Dave

Walter I don't have any of those programs.  The only two PC's with the issue are Dell XPS running Windows 11 that switch between using different monitors using a KVM switch. My other 15+ computers at my business don't have the issue, although they are Windows 10.  So the possibilities I see so far is that the window does not resize properly in response to changing monitors, or compatibility with Win11.

And I'm on Windows 10, and I also switch between monitors via HDMI A/B switch. 

Dave

Walter If you take a windows laptop with dropbox installed and plug it into an external monitor (ideally with a different screen resolution) and disconnect and reconnect it a number of times you may see the issue.  If that doesn't work try a HDMI switch and switch the PC between two monitors of different resolution.  

Hey guys!

For anyone facing this, can I ask if your screen's resolution is set as the default, or if you've changed that in any way?

Keep us posted!

Both the laptop and flat panel display are set to default. 

Dave 

Hi dvanable, in this case, can I send you an email, in order to have a closer look into this? 

Also, phil_stothard, you mentioned that on the laptop monitor the display is set to 200%. Have you tried changing it to 100%, to check if the same thing happens then? 

i'm sure it won't happen at 100%, but I am not setting everything on the laptop display to suit one minor application............. the recommended settings are 200% and 2880x1800. I'm not going go against those just for one drop box window which should work with those display settings.

I think you have more than enough information to know what the issue is and go away and resolve it. Some other old apps misbehave with these settings but not to the extent dropbox does i.e. continually halfing the display window size.

Megan, yes please. Do you have it from my account info? 

Dave

Hi all, thanks for all of your insight on this.

We actually brought this up to our team, and we'll be implementing a fix soon, to address these reports. 

We'll update you here once we have news. 

Thanks again!

Hannah Will the update address both issues (shrinking window size, and disappearing icons)? The disappearing icons issue occurs even when the window does not shrink.  I posted a screenshot earlier in this thread, and am seeing it again this morning.  When this happens, it's impossible to access the settings, web link, search, etc.

I still have this issue and as You said it was supposed to be resolved over a month ago...?

Thank you for resolving these issues

Hey tijana, could you try the latest version of the app from this page and let  us know how it goes? 

Hannah I had the same problem today with what I believe is the current version.  The top icons disappeared.

After forcing the app closed and restarting, I have this version:

Hey darrylschick, thanks for letting us know.

Can you please run the latest installer here, to see if that helps?

If not, try restarting your computer as well and let me know how it goes.

It is resolved, I think two days, after I wrote here. Thank You 

Awesome news tijana! 

If you need anything else, give us a shout!