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TBat's avatar
TBat
Explorer | Level 4
4 years ago
Solved

System Tray Window shrinks every time I open it

This started happening out of nowhere today. The system tray window continually shrinks from its bottom-right corner every time I open it. I can't resize the window and after 5 or 6 clicks it's so small that it's completely unusable, as none of the text or icons are displayed anymore. I tried restarting my PC, uninstalling + reinstalling Dropbox, the problem still persists. I've never had this problem with any other system tray app.

 

Now the only way I can see options like Pause Syncing and Preferences is by right-clicking the system tray icon. Does anyone have any idea what could be causing this?

 

desktop
Dropbox Plus
windows
  • Hannah's avatar
    Hannah
    3 years ago

     Hi Darryl!

     

    We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). 

     

    Let us know if you can still spot this issue after upgrading it. 

     

    Thanks.

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

     Hi Darryl!

     

    We've addressed those issues in our recent Beta Builds, and we anticipate that it will function smoothly in the next stable version (expected in the upcoming week). 

     

    Let us know if you can still spot this issue after upgrading it. 

     

    Thanks.

  • tijana's avatar
    tijana
    Helpful | Level 5
    3 years ago

    I still have this issue and as You said it was supposed to be resolved over a month ago...?

  • darrylschick's avatar
    darrylschick
    Collaborator | Level 9
    3 years ago

    Hannah I had the same problem today with what I believe is the current version.  The top icons disappeared.

     

    After forcing the app closed and restarting, I have this version:

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey darrylschick, thanks for letting us know.

     

    Can you please run the latest installer here, to see if that helps?

     

    If not, try restarting your computer as well and let me know how it goes.

  • tijana's avatar
    tijana
    Helpful | Level 5
    3 years ago

    It is resolved, I think two days, after I wrote here. Thank You 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Awesome news tijana! 

     

    If you need anything else, give us a shout! 

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