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Paolo M.'s avatar
Paolo M.
Explorer | Level 4
15 days ago

The behavior of Dropbox tray Icon is completely wrong on Windows 10

I can't believe this problem has not been addressed since 10 years ago, and also it get worse with the recent UI revamp of the user interface.

All app having a tray icon agent should follow a well-defined behavior when interacting with the user, depending on mouse gesture:

Right Mouse Button

Expected behavior
Show a contextual menu for selecting options
Current behavior
It opens a popup window, user need to press CTRL+LMB to see the menu

Left Mouse Button (single click)

Expected behavior
Show a popup form if applicable
Current behavior
A form is shown, then it is hidden, then it is shown again flashing

Left Mouse Button (Double click)

Expected behavior
Execute a default action
Current behavior
If both open the dropboox root folder AND flash the main form on and off

Please, it's time to address this issue, comeon dropbox.

Right mouse button should show just the contextual menu
Left mouse button should show the control form, with toggle, but without flashing on/off
Double click should just open the root folder, without showing the form

It's all about very wrong tray icon behavior at this time.

 

 

 

desktop
GUI
windows

13 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 days ago

    Hi Paolo M., we appreciate the feedback on this matter.
    We take all comments into consideration when improving the Dropbox desktop app!

  • Paolo M.'s avatar
    Paolo M.
    Explorer | Level 4
    12 days ago

    Well... the workflow is so simple and detailed that it's just a matter to try, the behavior on any windows is the same indicated above, and it's inconsistent. No need to file any screenshot or specify any version. It applies to all versions of the window agent product. Just try the effect of left and right mouse buttons on the "box" tray icon.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hi there, Paolo M., thanks for taking the time to post to our Community.

    Would you mind sending us some screenshots or short video recordings (if possible) of the behavior you're describing, so we can have a visual of the situation?

    Have you uninstalled the app, restarted your computer and reinstalled it to see if that makes a difference regarding the flashing issue and any other unexpected behavior?

    Also, which version of the app are you using?

    Thanks in advance.

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