Forum Discussion

Christian E.9's avatar
Christian E.9
Collaborator | Level 9
8 months ago

The context menu options are missing from my macOS Sequoia 15.4.1, even though the app's syncing.

After setting up a new MacBook Air M3 running macOS Sequoia 15.4.1, the Dropbox Finder contextual menu items (like “Share Dropbox Link”, “View on Dropbox.com”, etc.) are missing — even though Dropbox...
desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Welcome back to our Community, Christian E.9! Hope you’re doing well. 

I’ve found your ticket number in our system and I’ve left an internal note to our support team for you. They’ll reply to your email as soon as possible.

In the meantime though, can you clarify if you can see the Dropbox sync icons next to your files (green check marks or cloud icons, for example)? I'd just like to make sure that it's only the context menu options that you're missing from your Finder > Dropbox folder.

I’d also like to know the current syncing status of your desktop app. 

Finally, when it comes to Dropbox on File Provider, it’s not required that you install the update at the moment and you can still use the desktop app without it, if you wish to.

Give me a nudge, once you have more details, and we'll go from there.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!