Forum Discussion

deanhoppes's avatar
deanhoppes
New member | Level 2
1 month ago

The desktop app on Mac OS Tahoe isn't connecting to the internet

When I try to log in I get this message: Unable to connect to Dropbox MacBook Pro-Tahoe 26.3

desktop
Mac

9 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks for the update. At this point it might be better for the support team to look into this in more detail.
    You can contact them directly via this link, and they'll be able to investigate further.

  • shaund23's avatar
    shaund23
    New member | Level 2
    1 month ago

    Thanks, I've completed those steps. I'm now on 242.4.5815 and still having issues connecting. Here's a screenshot.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi shaund23, thanks for the info. It sounds like you're on a beta version of the Dropbox desktop application. 

    Could you try disabling the 'Early access' setting on this page on your Dropbox account, and then download the latest version of the Dropbox desktop application from here?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey shaund23, can you let me know the Dropbox app version that you’re running at the moment?

  • shaund23's avatar
    shaund23
    New member | Level 2
    1 month ago

    Hi, a team member and I are also having this same issue on Tahoe 26.3. Look forward to hearing back about a solution.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi everyone, thank you for alerting us to this problem.

    Dropbox engineers are aware of the problem and are working on a solution.

    We’ll update you as soon as possible. Please let me know if you need further assistance in the meantime.

  • eswise's avatar
    eswise
    New member | Level 2
    1 month ago

    Fresh install on macOS Tahoe, just sat on starting...

    Figured it might just be the Mac, so I installed it fresh on Windows 11, same thing.

    So... what gives?

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