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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
OceanSunrise My experience so far, after around 6 days of using the MacBook Air that I was successful with is, after Dropbox is working normally again (finishes indexing, upgrades to File Provider, finishes indexing again) then you can make changes to System Settings. I have done this, making many changes that I normally do to many System Settings to personalise how I use my Macs.
Also, I have installed a lot of software that I usually use and have no problems, and Dropbox is now working fine on this MacBook Air.
Yesterday I did a clean install of Sonoma 14.1.1 on my MacBook Pro (main work computer). I followed the steps I mentioned in previous posts that was successful on my MacBook Air. So far it is going as I expected. After installing it, Dropbox is indexing and I expect in around 3 days, it will finish this, then I will upgrade to File Provider, it should then index again for around 3 days and then should be working normally again 🤞
I will post an update in a few days if this was successful. If it is, as I expect (and hope) then I can be 100% certain that this work around works.
Possible tip: For anyone still dealing with this indexing issue, especially those following eg Teddy73's advice that you just need to let it index for a long time: I found that if I gave higher priority to the dropbox process, this went a lot faster. though I should say that I didn't test this systematically so it could be an illusion. From the command line this would be:
pid=*;
sudo renice -n -20 -p $pid;
where in the first line, replace * with the pid of the dropbox process (can find this using activity monitor for example).
