Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
2 years ago

Teddy73     Thanks a lot for posting your constant updates.  I have been out of town for the past 3 weeks so only had to use one laptop.   Now I am back and ready to do your method.   I wanted to ask you is everything going fine now for you and you did not encounter any further issues?    And one more question if you do not mind, when you say clean install I know what you mean but wanted to make sure since it is a lot of work, you mean wipe out everything from the Mac and install the software correct?    Just want to be sure since its not an easy thing to do.    Thank You

Teddy73's avatar
Teddy73
Collaborator | Level 9
2 years ago

OceanSunrise I have been using the first Mac I did this with for 2 weeks and the second for one week and Dropbox has been working perfectly on both.

 

By perfectly, I mean all files sync between both Mac's and I have no troubles uploading or downloading files stored in Dropbox.

 

One piece of additional advice I give yourself and everyone is if possible, do what I do about backups, this is:

  • I have always had all of my Dropbox files stored locally on one or both of my Mac's
  • I run Time Machine backups overnight, in addition to Carbon Copy Cloner backups overnight

 

So when all of the troubles with Dropbox hit us, I was inconvenienced because I couldn't sync files between my Mac's. However, I was never in a position where I was going to loose anything.

 

What we must all learn from the recent troubles is have a backup strategy, because one software update from MacOS or Dropbox could easily cause similar troubles all over again.

 

  • OceanSunrise's avatar
    OceanSunrise
    Collaborator | Level 8
    2 years ago
    Teddy73 Thanks for your detailed reply. I don’t know if you saw my second question just wanted to confirm when you say reinstall the OS you mean you basically wiped out everything included installed apps and everything like a fresh new computer correct? Again just wanted to ask before I do since it’s a lot of work.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!