Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

OceanSunrise's avatar
OceanSunrise
Collaborator | Level 8
1 year ago

Are you syncing on wifi?   This is what works for me when files are stuck on sync, I turn off wifi and connect it to ethenet cable and it syncs everything right away.    Hope that works.

effinsyv's avatar
effinsyv
Helpful | Level 5
1 year ago

Thanks for the tip. I'll need to dig up an ethernet cable and connect directly to my router. Hopefully, this isn't the solution as it seems strange it would sync everything else.

  • OceanSunrise's avatar
    OceanSunrise
    Collaborator | Level 8
    1 year ago

    Same thing happens to me every now and then maybe once a week where some files sync and others don't and I figured out by chance if I connect it to ethernet cable and turn off wifi it syncs immediately.   You will not have to do this every time and I cannot figure out the pattern that causes this.    I would totally try this.    I find myself once or maybe twice a week at most, and it take less than a minute to sync.    

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