Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

effinsyv's avatar
effinsyv
Helpful | Level 5
1 year ago

I've rebooted several times with no change in the indexing. Is there anywhere it reports what files are hung up on the index? 

 

I can reboot the router, I'm curious why that would make any difference as I'm having zero issues with any of the other sync services (or anything for that matter).

 

I ask mainly as I (and many others from this thread) chased this issue for weeks.

effinsyv's avatar
effinsyv
Helpful | Level 5
1 year ago

Anything else i should when I reboot? Is there a permission setting that needs to be looked at/changed? 

    • effinsyv's avatar
      effinsyv
      Helpful | Level 5
      1 year ago

      I checked Full Disk access and Accessability (in Privacy). Both were turned on. Just to verify it was working, I switched them both off and removed Dropbox from the lists. I then relaunched DB and swtiched them both back on. I restarted once again. Once it re-launched, it said briefly that the sync'ing was good. About a minute later, it shows the same indexing thing at the same number of files. I need to find an ethernet adapter for my Mac and an ethernet cable, I guess. 

       

      Anything else I should check?

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!