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msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

effinsyv's avatar
effinsyv
Helpful | Level 5
1 year ago

The Hard Link permission solution appears to be a Windows fix. I am on Mac OS Sonoma 14.4.1.

 

If I sign out of DB from the app, it will stop my backups, I think. I went to sign out and sign back in last night and got a message about it. I wasn't sure what was going to happen, particularly with the HD backups I have.

effinsyv's avatar
effinsyv
Helpful | Level 5
1 year ago

So, I am also using DB Backup to back up an external HD along with some of the folders on my Mac HD. I signed out DB (turned off the auto-backup scheduling first).

 

After I signed out, I went into Sys Settings and turned off both of the privacy settings and removed them from the picklist. Next, restarted and signed back in (turning on both settings in privacy). 45 minutes later, all looked good and no messages. Next, I turned on Backup and relinked the external HD. DB Backup on the web says it's updated, but the indexing is still going. I haven't turned on the HD backup yet as I want to see if the external is the issue or not.

 

Could the issue be related to the DB Backup app taking forever to index? 

 

Is there a way to determine this for sure? It's taking a lot of resources on my Mac. This was never an issue until the backups went to a separate App within DB.

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