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Solved
The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
When that happened to me, it was some files with special characters in the name. When I moved them out of the Dropbox, the error disappeared. I managed to find them, but it would be much easier if the app showed which files when I clicked on the "Updating 11 files" instead of just the "pause sync" options.
I have had that issue with oddball files names in the past and it would give a clear sync error. I’ll poke around and see if there are any more. Surprises me the strange filename is still even a thing.
Quick update- DB backup successfully backed up and indexed the external drive (all wifi, no hard connection) after signing out and signing back in. I still need to do my HD backup. That will happen later this week.
DB support- it would be a really nice feature to see what it is actually indexing- if it's a DB Backup or DB itself and some sort of log you can access in case a problem file is hanging up the system.
