Forum Discussion

msheppard's avatar
msheppard
New member | Level 2
2 years ago
Solved

The desktop app on my Mac has been stuck indexing files. I can only access some of them.

I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox....
desktop
Mac
sync
  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.

     

    Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.

     

    Regards,

    Ben

Lionade's avatar
Lionade
Explorer | Level 4
1 year ago

Hi Megan,

thanks for your fast reply!

 

I upgraded from macOS Monterey via Ventura to Sonoma 14.5 more or less in one go.

Before, I already had Dropbox installed using the File Provider (Folder stored under ~/Library/CloudStorage/Dropbox instead of ~/Dropbox)

 

Then the sync got stuck for several hours on a 4 kb text file.

Then I logged out and logged in again as suggested in the thread above, leading to a new sync, firstly at the old location. Everything was fine there.

When asked to relocate to the File Provider location, I confirmed and got stuck with indexing, including the missing many of the files that were there before the relocation.

 

Now I started over (log out, login in, sync to old location) but am afraid to start the relocation process again.

 

Is that sufficient for the beginning?

Best,

Lion

Lionade's avatar
Lionade
Explorer | Level 4
1 year ago

Oh and the Dropbox Version is v201.4.5552

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