The desktop app on my Mac has been stuck indexing files. I can only access some of them.

BenDBX this is simply not true. I'm on MacOS Sonoma 14.1 now and the situation didn't change. 

Hi cloudres 

Thanks for this information. I'll pass it onto our engineering team. If anyone else is still experiencing this, please let me know!

Regards,

Ben

I am also already on 14.1 and it does not work still

Also any new files I create on my PC when I go to my Mac its not add those new files.  On my Mac Desktop the it just has that cloud with the arrow pointing down.  I try to click on it and select Make Available Offline but nothing happens and its not making it available offline.  And it says everything has been synced.   Does not make sense.  I can't make it available offline on my Mac Desktop.   

Hi cloudres and OceanSunrise,

I've checked with the engineering team and I'll clarify here and update my post above.

Upgrading to 14.1 will prevent resyncing from happening to users who are upgrading, but it will not resolve users who have become 'stuck' on the resync. We can help, but we're asking that users contact support for individual assistance.

Regards,

Ben

Did you not read our messages?   its not Individual support.  Everyone is having same issue same problem.    

Before my Dropbox on Mac was able to sync in new files now its not with this Sonoma update.   This is not an individual issues its all across the board with everyone.  I have had Dropbox for over 15 years I am not a rookie to this and a new user, I am an experienced user.   

BenDBX I'm sorry to ask, but does the engineering team have any apologies for us? Dropbox has left us in the lurch for a month now, and so far, it seems like no one has wanted to apologize for the damage caused. We're talking about a month without me personally being able to use my paid subscription.

This is quite frustrating, even more so now that we've learned that there was an update on your part to fix the issue with MacOS 14.1. If only someone had bothered to notify us, maybe we would have waited a bit before updating our computers. Do you agree?

That being said, could you ask the aforementioned engineers if the problem will ever be resolved at a software level? Without resorting to strange procedures that involve backing up individual files added to Dropbox folders during this period, and then performing elusive logouts/logins or disconnecting devices from Dropbox settings. For those of us who use Dropbox extensively, it may not be easy to retrieve all these files for individual backups. Who remembers how many files have been saved and where in the span of a month?

There is no comprehensive list of all these locally stored files anywhere, so what do we do?
Do we have to remember what has been moved and where in the meantime?

I hope for comprehensive answers.

Thank you.

cloudres 

Good point, of us "sufferers" should receive some type of compensation.

It is over a month that we have not been able to use the service we pay for, it has caused me a lot of lot time (which equates to lost income), we have also been providing Dropbox with feedback about the problem.

Personally, I have paid for 2TB of iCloud, Google Drive and OneDrive, to test them and see which can be a viable alternative to Dropbox. My experience is that they all work in terms of syncing files across multiple computers, but none come close to being as good as Dropbox (like in the good old days when Dropbox just worked).

I will end on an optimistic note. In the last few days, it seems that Dropbox engineers are now acknowledging what the problem is, this wasn't the case previously, so hopefully they are getting close to a solution 🙏

Hi,

Your statement is a bit unclear.

Are you basically saying that it is safe for Dropbox users upgrading from Mac OS 13.6 Ventura to Sonoma 14.1?