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The desktop app on my Mac has been stuck indexing files. I can only access some of them.
I installed the mac dropbox update and the application began indexing my files. It has now been stuck for the last few days. I can only access some files. Many are now only available through dropbox.com and not in my app. If I add files to dropbox.com they are added to the indexing queue of the desktop app, but no progress is made regarding indexing. I've tried signing out, quitting, uninstalling, and reinstalling. I've seen similar threads, but no solutions have worked for me. Any help is much appreciated.
Hi Everyone,
Thanks for your patience while we investigated. We have confirmed that the problem with resyncing has been resolved with macOS Sonoma 14.1. Users should not experience a resync when upgrading to 14.1.
Upgrading to 14.1 will prevent resyncing, but it will not resolve this issue for users who have already become 'stuck' on the resync upon upgrading to 14.0. We can help, but we're asking that users contact support for individual assistance.
Regards,
Ben
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Foxapet thank you for reinforcing the message.
I'll add another point, while we're at it. As suggested, three days ago, I reached out to customer support regarding a single issue, hoping for a resolution.
The person I spoke to was very kind. They acknowledged that the problem is, of course, known. After the customary questions about the DropBox version and requests for screenshots to verify the issue, I was asked to confirm which authorized device is affected by the problem. I was promised an email contact with a technician, which, however, hasn't arrived yet. I sincerely hope the contact I receive will be resolving!
Needless to say, I'm frustrated, and I expect some form of compensation for not being able to use the services I paid for for a month (as of today).
they just closed my ticket as resolved and refused to refund my money. now they dont even reply. now i have bunch of versions of dropbox, backups of external drives still dont work. useless service, very disappointed. workflow is ruined
and i paid year subscription and now im stuck with this crap
I logged off and logged back on, as Dropbox had instructed about 4-6 weeks ago and my problem resolved completely. I continue on Sonoma 14.0 without any issues. Did the issue arise with an upgrade to Sonoma 14.1?
TY Dropbox for working with us, your clients who value and need Dropbox.
Kindest regards, Frankie
FrankieAnn in my case as well, email support suggested that I log out and then log back in, taking care to create a backup of unsynchronized files and being prepared for the possibility of momentary conflict copies. How did it go in your situation?
At this point, it remains to be understood how to obtain a list of unsynchronized files that I've added to Dropbox in the various folders in the meantime. Additionally, I would genuinely appreciate reassurance that I won't lose any already synchronized files, as I've come across a mention of this issue once or twice on the forum.
Log-off or unlink?
Why a log-off and log-in could create some problem?
thx
Roberto B.9 the process for unlink your device essentially involves logging out and then logging back in through the preferences of the Dropbox app on your Mac.
I just tried the tip to log off and log in again. Now Dropbox is trying to make a duplicate folder, downloading all of my files again, while the former Dropbox folder is now named "Dropbox (2023-11-07)".
I don't like that. I don't think it's a fix. And I don't have the space on my hard drive to keep the two versions side by side.
What a mess this has been... and no answer from the technicians for 4 days.
- @Konigo that’s fine! Same thing happened to me. I just dragged the old Dropbox folder with the (date) to the desktop. And let it sit there for a week before I deleted that folder. Same thing happened to me and somehow my issue is fixed. Let it play out.
Thank you OceanSunrise, you may be right. In fact I just received an update from a technician telling me that this is basically what I have to do. The app is keeping the old folders somewhere before making sure it uses the latest version of each file. I really hope it will sort itself out, with my limited hard drive...
I will keep you posted 🙂
Konigi Anytime just make sure you do advanced reinstall to make sure you do the complete process and removal of the old one and its settings/preferences here is the link: https://help.dropbox.com/installs/advanced-reinstall
