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"The download failed"
I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.
I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?
Hi all
Thanks for reporting it. Can you try using this URL instead? http://dropbox.com/downloading (without ?type=full)
- Hi all
Thanks for your patience on this matter. This issue is now fixed.
37 Replies
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- but the problem now is that you cannot download the offline installer....
Seems to be working now :-)
- yes! :)
cool ! doesn't work!
cannot find the offline file page any more?
It works with the downloaded file from the link! Thanks great.
The links worked, thank you very much!
- Ed
Dropbox Staff
Hi all
Thanks for your patience on this matter. This issue is now fixed. Awesome thanks!
I'm sorry. I don't know what you did to fix this but it doesn't work. The downoad absolutely does not work on my computer no matter what link I use. I'm running Sierra 10.12.2.
