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sadiemaygj's avatar
sadiemaygj
Helpful | Level 5
9 years ago
Solved

"The download failed"

I am running a brand new Macbook pro on the latest OS. I have downloaded the installer file without issue, but when I run it, it says "the download failed" instantly. It retries every 10 seconds and fails. I have checked the FAQs and checked the security settings but there is no firewall or anti-malware software running. I have tried follwing the link to the offline downloader at https://www.dropbox.com/downloading?type=full but then the download does not start. If I click "restart download" I get a 404 file not found error in the browser.

 

I can't be the only person with this issue. I have both a personal and a business account on my user account, could this be causing an issue?

 

desktop
Install

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  • Ed's avatar
    Ed
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    I'm checking with our dev team. Will get back with updates shortly.

  • bas_kennis's avatar
    bas_kennis
    New member | Level 2
    9 years ago

    You can also just let them sleep or turn them off I guess.

     

  • tomcat's avatar
    tomcat
    New member | Level 2
    9 years ago

    here too: the dropbox installation is still failing.  firewall is offline

  • isubuz's avatar
    isubuz
    New member | Level 2
    9 years ago

    This doesn't work. I am using dropbox on a single machine. In any case, why would logging into dropbox affect the installation process in another machine! The error happens during the install process and not during logging in.

  • jrwillo's avatar
    jrwillo
    New member | Level 2
    9 years ago

    I'm having the same issue. I have the latest version of the OS installed. Tried multiple routes to try and get the installer the work. Nothing..

     

     

  • Gerard1's avatar
    Gerard1
    Helpful | Level 5
    9 years ago

    I did the same, log-out on one computer and tried to install on the second one, failed also!

     

    Seems to be a problem with the installer. The download file is 668 KB, is that ok?

  • Michido's avatar
    Michido
    Helpful | Level 5
    9 years ago

    Also here brand new mac, but same problem on all 3 mac I tried, and different networks. The Offline installer is not downloading and you get a 404 page.

  • jdressler's avatar
    jdressler
    New member | Level 2
    9 years ago

    Same issue here. Could you please provide a solution? I need to work.

  • RP1's avatar
    RP1
    New member | Level 2
    9 years ago

    This does not make any difference the dmg file still fails to download the full software

  • helleskotta's avatar
    helleskotta
    New member | Level 2
    9 years ago
    I had the same problem, but it seems to work with an offline file.

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