The Dropbox app doesn't start up on macOS Tahoe 26.0.1.

Sorry to hear this, Markuswalz_eu. From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right?

Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?

having the same issue on my mac

I experience the same issue.

I deleted the Dropbox app and also the  folders ind /Library/Application Support and reinstalled from the offline installer file Dropbox 234.4.5591.arm64.dmg

Startup is not progressing for 15 Minutes.

MacOS 26.0.1 (25A362)

MacBook Air M2 13" 2022

Hey rrstockertx, thanks for all the info, and screenshots! 

It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? 

When you visit your account online are you able to see your desktop files there? What if you visit your Backup page? 

I cannot place anything on the desktop and actually the desktop items are still missing. 

Hey rrstockertx!

I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response? 

My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your issue. However, it's not entirely clear to me what is happening, so I'm going to need to gather some additional info. 

Is the desktop app installed when you check your device's applications? If you get any errors, don't hesitate to let me know.

I replied to this but here it is again, nothing is working - I cannot log in, it is not synching, my desktop is missing and has been a nightmare. Here are the URLS for the error messages: removed by moderator

Please send me the latest installation that should work with TAHOE as I realized in the future, I cannot depend on the cloud - it is there but I cannot use anything on the cloud.  Thanks for your quick response. I have seen this issue that many are having to update TAHOE.  

Hey rrstockertx, let's jump right into this! 

When you say you can't login to the desktop app, can you let me know more? Do you get any specific errors when you try? 

When did you first notice this behavior? Also, would you mind clarifying the app's syncing status? You can find both by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

If you have any step-by-step screenshots of what you described feel free to send them over, in order for me to have a visual too.

Let me know more, and we'll take it from there!

Ever since I updated to Tahoe, which was not a beta, things have been terrible. Anything integrated with DropBox is no longer working: ie.. desktop was on Dropbox is gone, copying anything to and from and have lost about 4 days and I have been working with Mac and Dropbox for +10yrs and Mac since 1986. I read Dropbox 234.4.5591 was working but I did not see anything working. I cannot even login to Dropbox, even thought I see the files.  HELP