Dropbox App Version (if using the app) 233.4.4938Syncing Status Doesn't start Question or Issue My dropbox doesn't connect anymore. It does not even start. I'm on Mac OSX Tahoe 26.0.1 Dropbox version: 233.4.4938 Can someone please help me out...

Welcome to the Dropbox/Mac relationship from hell. While I managed to download the app with great difficulty there is no ability to view online only files making Dropbox basically nothing more than antiquated cloud storage. They are usually pretty good at resolving things but this seems longer lasting. Maybe Apple is making it difficult to force users to their own stupid cloud.

Hey rrstockertx, thanks for all the info, and screenshots! It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link? When you visit your account online are you able to see your desktop files there? What if you visit your Backup page?

I’m sorry to hear about this, RVG. Did the issue occur right after updating your device to macOS Tahoe, or does this seem to be irrelevant? Other than that, can you provide a few more details on what's happening exactly? Do you turn on your computer and the Dropbox app no longer starts automatically? What happens if you try to launch it manually via your Finder > Applications folder? Does it start after that, or nothing happens? In case you’re seeing any errors, please make sure to send over a screenshot of those, too. Keep me in the loop for more updates.

Hey lucywightman, would you like to share some more info with me? What do you see exactly when trying to view online-only files on your desktop app? Feel free to upload some screenshots, as well. Other than that, I’ve found your support ticket in our system and left an internal note to our team on your behalf.

Ever since I updated to Tahoe, which was not a beta, things have been terrible. Anything integrated with DropBox is no longer working: ie.. desktop was on Dropbox is gone, copying anything to and from and have lost about 4 days and I have been working with Mac and Dropbox for +10yrs and Mac since 1986. I read Dropbox 234.4.5591 was working but I did not see anything working. I cannot even login to Dropbox, even thought I see the files. HELP

The Dropbox app doesn't start up on macOS Tahoe 26.0.1.

25 Replies

Markuswalz_eu
New member | Level 2
2 months ago
Yes I performed an advanced reinstall. The problems startet yesterday. On my M1 MacMini all is fine with my "old" dropbox version, I used before installation of the 26.01 Tahoe Update.
Version of Dropbox Client 234.4.5591
But... Today I could perform the full Installation, unlike yesterday. All is working fine again.
Mysteriuos Miracle :-)
Nancy
Dropbox Community Moderator
2 months ago
Hey AlbronHana. Similarly to the previous users, did you also notice this behavior after upgrading your computer to the new macOS?

Can you clarify the Dropbox app version that you’re currently running?
Nancy
Dropbox Community Moderator
2 months ago
Sorry to hear this, Markuswalz_eu. From what I get, you started experiencing this issue right after updating your device to the new OS. Is this right?

Also, when saying that you’ve deleted the folders in /Library/Application, do you mean that you’ve already performed an advanced reinstall of the Dropbox app?
AlbronHana
New member | Level 2
2 months ago
having the same issue on my mac
Markuswalz_eu
New member | Level 2
2 months ago
I experience the same issue.
I deleted the Dropbox app and also the folders ind /Library/Application Support and reinstalled from the offline installer file Dropbox 234.4.5591.arm64.dmg
Startup is not progressing for 15 Minutes.
MacOS 26.0.1 (25A362)
MacBook Air M2 13" 2022
Megan
Dropbox Community Moderator
3 months ago
Hey rrstockertx, thanks for all the info, and screenshots!

It might sound trivial but have you tried uninstalling, and then re-installing the app using the offline installer in this link?

When you visit your account online are you able to see your desktop files there? What if you visit your Backup page?
rrstockertx
New member | Level 2
3 months ago
I cannot place anything on the desktop and actually the desktop items are still missing.
rrstockertx
New member | Level 2
3 months ago
Megan
Dropbox Community Moderator
3 months ago
Hey rrstockertx!

I'm afraid we don't have access to external links due to security and privacy reasons. Can you attach them back to me by clicking the camera-like icon when you type your response?

My end goal here is to better understand what's happening, in order to provide you with the next steps and help with your issue. However, it's not entirely clear to me what is happening, so I'm going to need to gather some additional info.

Is the desktop app installed when you check your device's applications? If you get any errors, don't hesitate to let me know.
rrstockertx
New member | Level 2
3 months ago
I replied to this but here it is again, nothing is working - I cannot log in, it is not synching, my desktop is missing and has been a nightmare. Here are the URLS for the error messages: removed by moderator
Please send me the latest installation that should work with TAHOE as I realized in the future, I cannot depend on the cloud - it is there but I cannot use anything on the cloud. Thanks for your quick response. I have seen this issue that many are having to update TAHOE.