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Wendy Don's avatar
Wendy Don
Explorer | Level 3
3 years ago

The Dropbox APP doesn't sync files on Windows 11, and my computer freezes when I sync files.

 When I open a file in the Dropbox app on my computer, it always shows that it is syncing, but Dropbox can't sync successfully all the time. And also, every time I sync the files, it freezes my compu...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Mark R.80, just to check, do the files have any incompatible characters in the file name, which could prevent them from appearing on the Windows machine entirely?

Mark R.80's avatar
Mark R.80
Explorer | Level 4
3 years ago

The weirdest thing I also noticed yesterday is that as soon as DB synced another new folder, the files in the problem directory updated and synced correctly! I have not seen any forbidden characters in my files. This problem, therefore, must be a  software bug.

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. As you're still experiencing this issue, I'd recommend contacting the support team for them to investigate further.

  • Mark R.80's avatar
    Mark R.80
    Explorer | Level 4
    3 years ago

    That will not help other than what I can do myself. They will probably ask me "if the internet is on" or "what speeds I get" (> 500 mB/s)  and if I can re-install Dropbox (which I have done 4 x). As you can see, I can do all that.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Our support team would have a better visual of your account's specifics and would be able to troubleshoot further at this point Mark R.80  

     

    In any case, please let us know if anything else comes up. 

     

  • Mark R.80's avatar
    Mark R.80
    Explorer | Level 4
    3 years ago

    Ultimately, I returned to Box Cloud—their app and website sync fine. Thanks.

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