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Bob4244's avatar
Bob4244
Helpful | Level 5
2 years ago
Solved

The Dropbox app won't launch on my PC

Hello.  The Dropbox App on my Windows 10 PC isn't launching any more. I've used this Dropbox setup for years, have made no changes to my PC (Windows 10) or security (that I'm aware of), yet when I cl...
desktop
Setting up the apps
windows
  • BKiwi's avatar
    BKiwi
    2 years ago

     

    I had the same problem and didn’t really want to have to re-install.

     

    ‘Open Dropbox upon startup’ was enabled but it wouldn’t start unless I opened it manually however I did fix it without having to re-install:

     

    1. I turned off ‘Open Dropbox upon startup’ in preferences.
    2. Shut down the computer.
    3. Restarted the computer and turned ‘Open Dropbox upon startup’ back on.
    4. Shut down and restarted the computer and it launched like it should without me having to do it manually.
    5. Shut down and restarted a couple more times and it has launched every time.
SandraSim's avatar
SandraSim
New member | Level 2
2 years ago

I have discovered the same problem on my laptop.  The app was working a while ago but now does not open.  I have uninstalled and reinstalled the app.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey SandraSim! What’s your Dropbox app’s syncing status and app version? 

 

Do you mean that you can no longer see the Dropbox icon in your system tray/menu bar?

  • SandraSim's avatar
    SandraSim
    New member | Level 2
    2 years ago
    I have the app on my desktop and when you click on it it does not open Dropbox nothing happens.
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I see. If you right click on the Dropbox icon instead, do you see any options then? If yes, feel free to send me a screenshot. 

       

      Other than that, have you restarted your computer since the issue occurred?

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey SandraSim, I hope you're doing well!

       

      Can you try an advanced re-install as mentioned here, and let me know how it goes? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi again, FP-MKD.

       

      There are several things that could be causing this issue for you, not necessarily a bug.

       

      Please open the thread we're chatting on and you'll see other replies from other users and some troubleshooting steps from our team, which might be helpful to you.

      • FP-MKD's avatar
        FP-MKD
        New member | Level 2
        2 years ago

        Madame, obviously you are not understand what I am writing. The internet is full of all these bugs from Dropbox. This ha to be fixed from the developer and programmer, No one else has to do any troubleshooting and I will not either.

        Thanks , the are several alternatives to the buggy software Dropbox, f.e.

        Top Dropbox Business Alternatives, Google Drive, OneDrive for Business Box, FileCloud,Tresorit, ShareFile., Egnyte Platform, Zoho WorkDrive,ect.

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