One month down in 2025: How are your resolutions coming along? Check out how to get back on track here.
Forum Discussion
TE16
8 months agoExplorer | Level 3
The Dropbox desktop application can't be opened on Mac OS, why?
I have a Mac desktop and have been using a basic Dropbox account for a number of years on this as well as an iPad and iPhone. Because of an issue with the OS, we had to wipe the hard drive clean and...
Jay
Dropbox Staff
8 months agoHi TE16, thanks for bringing this to our attention.
How many devices do you currently have connected to your account according to this page?
What happens when you download the offline version of the Dropbox desktop application?
This will help me to assist further!
TE16
8 months agoExplorer | Level 3
Hi Jay ~
Thank you for responding!
I have Dropbox offline version on my iPhone, on an iPad and I used to have it on the Mac computer I am in the process of trying to get an offline Dropbox App downloaded on. I just am not able to download the offline icon to use on my desktop.
Although I have a an icon on my desktop currently however when I click on it, I get a message from Finder that "Dropbox can't be opened."
Any recommendations on how I can accomplish this, I would appreciate it greatly!
Thank you!
- Jay8 months ago
Dropbox Staff
Thanks for the info, could you try an advanced reinstall of the app using the steps in this link?
- TE168 months agoExplorer | Level 3
Hi Jay ~
I did the advance re-install for a Mac and although it was successful, in the profile it is using an email address that I do not use for this account. I have not been able to figure out how to change the profile email address.
I have had this experience before when trying to re-install the App/icon on my desktop without luck. I did try to find something in through search and did not find anthing that helped.
If you have a suggestion, I would appreciate it.
Thank you!
Toni
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!