Forum Discussion

andreasanchezj's avatar
andreasanchezj
New member | Level 2
8 months ago

The Dropbox installer doesn't work on my Win10 device; I keep being redirected to the website.

My Dropbox was working fine on my old computer (for 10 yrs), but I had to change the computer because it stopped working.  As usual I downloaded (many times now) the installer. I have followed as m...
desktop
Install
windows
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for posting this on our forum, andreasanchezj! Let’s have a look. 

First off, have you also tried our offline installer? 

If this doesn’t work either, and besides the firewall that you mention, do you have any other kind of security software running on your computer that could be interfering with Dropbox?

Finally, if you’re on the free Basic plan, can you clarify how many devices you’ve currently linked to your Dropbox account, as shown under the Devices section here?

Keep me in the loop for any updates.

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