Forum Discussion

andreasanchezj's avatar
andreasanchezj
New member | Level 2
8 months ago

The Dropbox installer doesn't work on my Win10 device; I keep being redirected to the website.

My Dropbox was working fine on my old computer (for 10 yrs), but I had to change the computer because it stopped working.  As usual I downloaded (many times now) the installer. I have followed as m...
desktop
Install
windows
andreasanchezj's avatar
andreasanchezj
New member | Level 2
8 months ago

Nancy, 

Thank you so much for your reply. 

To answer your questions: Yes. I have also tried the offline installer.

But still the same error.

The antivirus I had, I already did a change for Defender.

I do have the basic plan, and I already removed the old computer. I have 2 devices linked to my account, and it is my understanding that I can have 3. 

Can I do something else?

 

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the additional info! As a test, can you also disable Microsoft Defender for the time being and restart your device? Please try to install the Dropbox app again after that and let me know what happens then (while Defender is still off).

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!