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PDub81's avatar
PDub81
Collaborator | Level 9
4 months ago

The Dropbox mobile app is crashing after a recent Android update

Application Affected
Dropbox for Android
Device
Moto g 5G
Operating System/Browser (if using the web)
Android 15
Dropbox App Version (if using the app)
436.2.2

Question or Issue
My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash.  Dropbox Android app is the most current version, last updated 9 days ago.

15 Replies

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey PDub81, I hope it's okay for me to jump in here as well.

    Are you only having this issue with text files or with other types of files as well?

    Do other app functions work as normal or does the app crash while performing other actions too?

  • PDub81's avatar
    PDub81
    Collaborator | Level 9
    4 months ago

    The issue is with editing plain text files in the Android app.  Viewing without editing causes no problems with text files or any other file types.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the confirmation, PDub81.

    I just sent you an email, to investigate and see what we can find out about this internally.

    Just get back to me when you can.

    Thanks!

  • PDub81's avatar
    PDub81
    Collaborator | Level 9
    2 months ago

    This problem persists sporadically, but I have discovered that it only happens when I open the file from the "Home" tab in the Android app, not if I open it from the "Files" tab.  I hope this information might be helpful for the Dropbox team to make a better diagnosis of the exact nature of the problem with the Android app.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    HI PDub81, thanks for the details, this would be useful for our team to investigate further.

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