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dim2333's avatar
dim2333
Explorer | Level 3
1 month ago

The sign up screen loses focus and the keyboard closes when changing to landscape mode on Android.

Application Affected Dropbox: Secure Cloud Storage

Device Pixel 6

Operating System Android 12L

Dropbox App Version 454.2.2

Question or Issue 

Issue Description: When typing in the email  field on the Sign up screen, rotating the device (changing orientation from portrait to landscape) causes the input field to lose focus and the keyboard to close automatically.

Steps to Reproduce:

  1. Open the Dropbox app.
  2. Go to the Sign up screen.
  3. Tap the email field to open the keyboard and start typing.
  4. Rotate the device while the keyboard is open.

Expected Behavior: The input field should keep focus and the keyboard should remain open so I can continue typing immediately.

Actual Behavior: The keyboard closes and the input focus is lost. I have to tap the field again to bring the keyboard back.

account access
Android
Mobile

12 Replies

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  • dim2333's avatar
    dim2333
    Explorer | Level 3
    1 month ago

    Thank you for your response.

    I can confirm that the issue persists even after restarting my device and reinstalling the Dropbox app.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey dim2333 - thanks for bringing this to our attention.

    Can you please clarify if this persists after restarting your device and/or after reinstalling the Dropbox mobile app?

    Thank you.

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